
Researcher – Telephone Interviewer
Bank of Georgia
Join the team that helps improve customer experience at Bank of Georgia
Compensation
800 GEL/ month
About this role
Join the Customer Experience Management team to reach customers by phone, run structured satisfaction surveys, and help turn customer feedback into better banking services.
Responsibilities
- Conduct telephone communication with customers
- Interview customers using relevant questionnaires
- Collect information about customer satisfaction and experience
- Record the information received from customers in the company's software/system
- Support the Customer Experience Management Department in understanding customer needs and improving service quality
Requirements
- Higher education or current student status at a higher educational institution
- Strong written and verbal communication skills
- Ability to express ideas clearly and logically
- Friendly and customer-oriented attitude
- Strong sense of responsibility
- Ability to work well in a team
- Analytical thinking skills
- Strong attention to detail
Skills
Posted 1 week ago