Full-timeCustomer Experience Specialist
Make every TBC customer interaction smoother, clearer, and more satisfying.
Customer ExperienceCXService QualityCommunicationResearch
Who we're looking for
A customer-focused specialist who listens to customers, finds friction points, and helps service teams deliver a better experience.
What you'll do
- Collect and analyze customer feedback across channels
- Map customer journeys and identify pain points
- Coordinate service-improvement initiatives with internal teams
- Track CX metrics such as CSAT and NPS
- Prepare reports and recommendations for management
Requirements
- Bachelor's degree in business, marketing, communications, or a related field
- Strong communication and analytical skills
- Interest in customer experience and service design
- Proficiency in Excel and presentation tools
- Fluent Georgian and good English